Frequently Asked Questions

Everything you need to know about your Hestia beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email with a tracking link. You can also monitor your delivery status through your Hestia account dashboard.

Are Hestia products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Hestia products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check individual product labels for specific certifications.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take between 7-14 business days.

Do you offer samples with purchases?

We love letting you try new things! Every order over $50 includes two complimentary deluxe samples of our best-selling skincare or cosmetics.

What payment methods do you accept?

Hestia accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.